Call Center & VoIP Solutions Pricing
Choose the perfect call center plan for your business. All plans include IVR, call forwarding, agent management, and competitive airtime rates for both inbound and outbound calls.
MonthlyYearly
Plan Includes:
agents:Up to 3 agents
minutes:1,000 minutes included
support:Email support
setup:One-time setup: KES 8,500
rates:KES 1/min inbound, KES 3.50/min outbound
Key Features:
Up to 3 agents
1,000 minutes included
Basic IVR system
Call forwarding & routing
SMS integration
Email notifications
Call recording
Basic analytics
Mobile app
One-time setup fee: KES 8,500
✅ 14-day free trial
💳 No credit card required
🔄 Cancel anytime
Most Popular
Plan Includes:
agents:Up to 6 agents
minutes:1,500 minutes included
support:Priority support
setup:One-time setup: KES 8,500
rates:KES 1/min inbound, KES 3.50/min outbound
Key Features:
Up to 6 agents
1,500 minutes included
Advanced multi-level IVR
Department management
Conference calling
Unlimited call recording
Advanced analytics & reporting
API access
Priority support
One-time setup fee: KES 8,500
✅ 14-day free trial
💳 No credit card required
🔄 Cancel anytime
Plan Includes:
agents:Up to 12 agents
minutes:2,000 minutes included
support:24/7 priority support
setup:One-time setup: KES 8,500
rates:KES 1/min inbound, KES 3.50/min outbound
Key Features:
Up to 12 agents
2,000 minutes included
Custom IVR development
Advanced department controls
White-label solution
Custom integrations
Advanced analytics
24/7 priority support
Dedicated account manager
One-time setup fee: KES 8,500
✅ 14-day free trial
💳 No credit card required
🔄 Cancel anytime
Compare Call Center & VoIP Solutions Features
See exactly what's included in each plan
| Features | StarterKES 10,000/month | EliteKES 12,000/monthMost Popular | ProfessionalKES 30,000/month |
|---|---|---|---|
| Agent Management | |||
Agent Seats Number of simultaneous agents that can be logged in | 5 agents | 25 agents | |
Agent Dashboard Real-time agent status and call queue monitoring | Basic dashboard | Advanced dashboard | |
Agent Groups Organize agents into groups and teams | 3 groups | Unlimited groups | |
Shift Management Schedule and manage agent shifts | Basic scheduling | ||
| IVR & Call Routing | |||
IVR System Interactive Voice Response system for call routing | Basic IVR (2 levels) | Multi-level IVR | |
Department Routing Route calls to specific departments | 3 departments | Unlimited departments | |
Skills-based Routing Route calls based on agent skills and expertise | Basic skills routing | ||
Time-based Routing Route calls based on time of day or business hours | Basic hours | Advanced time rules | |
| Call Features | |||
Call Recording Record calls for quality assurance and training | 50 hours/month | Unlimited recording | |
Call Forwarding Forward calls when agents are unavailable | Basic forwarding | Smart forwarding | |
Conference Calling Multi-party conference calls | 10 participants | 50 participants | |
Call Transfer Transfer calls between agents and departments | Basic transfer | Warm & cold transfer | |
| Communication Channels | |||
Voice Calls Inbound and outbound voice calling | Basic voice | HD voice quality | |
SMS Integration Send and receive SMS messages | 100 SMS/month | 1,000 SMS/month | |
Email Integration Integrate with email systems for notifications | Basic email alerts | Advanced email integration | |
Callback System Automated callback when agents become available | Basic callback | ||
| Analytics & Reporting | |||
Call Analytics Detailed call statistics and metrics | Basic reports | Advanced analytics | |
Real-time Dashboard Live monitoring of call center performance | Basic dashboard | Advanced dashboard | |
Agent Performance Track individual agent performance metrics | Basic metrics | Detailed performance | |
Historical Reports Access to historical call center data | 30 days | 1 year | |
| Airtime & Rates | |||
Inbound Calls Per minute rate for inbound calls (after included minutes) | KES 1.00/min | KES 1.00/min | KES 1.00/min |
Outbound Calls Per minute rate for outbound calls (after included minutes) | KES 3.50/min | KES 3.50/min | KES 3.50/min |
Ready to Get Started with Call Center & VoIP Solutions?
Start your free trial today and see how Call Center & VoIP Solutions can transform your business operations
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🎓Free setup & training
Cost Calculator
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Monthly Cost Estimates
💡 Cost Optimization Tips
Volume Discounts: Save 10-20% with higher monthly minutes
Local Calls: Keep more calls local to reduce costs
Efficient Routing: Use IVR to reduce call handling time