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Privacy

Introduction

Welcome to EikalFlow's Privacy Policy.

At EikalFlow, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, store, and protect your data when you use our CRM system.

Your privacy is important to us, and we are dedicated to maintaining the confidentiality and integrity of your information.

Information Collection

We collect the following types of information:

  • Personal Information: This includes information such as your name, email address, phone number, and company details. We collect this information directly from you when you sign up for our CRM system or update your profile.

  • Cookies: We use cookies only to store essential information that is required for the proper functioning of our CRM system. These cookies help us facilitate features such as user login and session management.

We do not collect or track any usage data, including pages visited or interactions with our website or CRM system. We do not use any third-party tracking technologies.

Use of Information

We use the collected information for the following purposes:

  • Providing Services: To set up and maintain your account, facilitate CRM functionalities, and provide customer support.
  • Communication: To send you important updates, notifications, and communications related to your account and our CRM system.

We do not share your personal data with any third parties, except as required to fulfill essential services directly related to our system, and we do not sell, rent, or lease your information to anyone.

Protection of Personal Information

At EikalFlow, we take the protection of your personal information seriously. We employ various security measures to ensure your data is safe, including:

  • Data Encryption: We use advanced encryption technologies to protect your data both in transit and at rest.
  • Access Controls: Only authorized personnel have access to personal information, and they are required to adhere to strict confidentiality agreements.
  • Regular Security Audits: We perform regular security audits to identify and address potential vulnerabilities in our system.
  • Secure Servers: Our servers are hosted in secure environments with robust physical and network security measures.

We are committed to maintaining the confidentiality, integrity, and security of your personal information.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our CRM system. Cookies are small data files that are placed on your device when you use our system. The only cookies we use are essential for the operation of the CRM system and to store important information for the functionality of your account. We do not use any third-party tracking technologies.

  • Essential Cookies: These cookies are necessary for the operation of our CRM system. They enable you to navigate our website and use its features, such as accessing secure areas.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of our CRM system.

User Rights

At EikalFlow, we respect your rights regarding your personal data. You have the following rights:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can request the correction of any inaccurate or incomplete data we have about you.
  • Deletion: You can request the deletion of your personal data, subject to certain exceptions as required by law.
  • Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your personal data under certain conditions.
  • Restriction: You can request the restriction of processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at help@eikal.co.ke. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.

Data Storage and Security

Your data is stored on secure servers. We employ a variety of security measures to ensure the protection of your personal information, including:

  • Encryption: We use industry-standard encryption technologies to safeguard your data both in transit and at rest.
  • Access Controls: Access to personal data is restricted to authorized personnel only, who are required to maintain strict confidentiality.
  • Security Audits: Regular security audits are conducted to identify and mitigate potential vulnerabilities.
  • Secure Facilities: Our data centers are protected with advanced physical security measures to prevent unauthorized access.

We are dedicated to maintaining the highest standards of data security to protect your personal information.

Privacy Policy Changes

We may update our privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will notify you by:

  1. Updating the date at the top of the privacy policy.
  2. Sending an email notification to our registered users.
  3. Posting a notice on our website.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about our privacy policy or how we handle your personal data, please contact us at:

We are here to assist you with any inquiries you may have regarding our privacy practices.